Operations, Support, and Systems That Scale.

For over two decades I’ve been fixing the messy middle of how businesses run: the tools that don’t talk to each other, the processes that live in one person’s head, the support inbox that eats your whole week. Now I do it for small businesses and startups. Atlanta-based, remote-friendly, and yes, I read the documentation.

I ask a lot of questions. Statistically more than the average person, and I’d argue that’s the job. I want to understand the why behind how your business runs, so when something breaks, we fix the root of it.

I’ve learned how the best in the business operate, from the retail floor at AT&T to support and operations at Apple, Mailchimp, Carvana, and Zendesk. I’ve also run my own ventures, so I know what it’s like when the business is you and the to-do list never ends.

Most of the messes I get called in for come down to information. Nobody wrote it down, nobody can find it, or the tools aren’t sharing it. I fix that. Sometimes with documentation, sometimes with automation, usually both.

I listen hard and change fast. If the day to day is eating the hours you should be spending on your business, let’s talk.